Error messages
This page collects the If something goes wrong tables from every guide in one place.
To find a message, press Ctrl+F (Cmd+F on a Mac) and type a few words of it exactly as you see them on screen. Messages are in English, as the app shows them, and are written here in italics. Rows in plain text describe a situation rather than a message, for example a button you expected but can’t see. The Guide column links to the page that explains the task in full.
If you can’t find your message, see Troubleshooting for the general steps.
Messages you can see on any page
Section titled “Messages you can see on any page”These messages work the same way on every page. The tables below list each one again where the page gives a more specific reason.
| Message on screen | Why | What to do |
|---|---|---|
| … was changed by another user / … was changed by someone else. Reload | Someone else saved the same item while you had it open. | Click Reload (or reload the page), check their change, then make yours again. |
| Could not load … / Couldn’t load … | A list, a page or part of a page did not load. The rest of the page usually still works. | Click Retry. If it keeps failing, check your internet connection. |
| You don’t have access to this page | Your role lacks the permission this page needs. | Click Go to home, or ask your Company Admin. See Roles and permissions. |
| … not found / … not found or you don’t have access | The item is outside your groups, was removed, or the link is wrong. | Go back to the list and open the item from there. Ask your Company Admin if you need wider access. |
| Page not found | The link may be old, or the item was removed. | Open the page again from the sidebar. |
Sign-in and account
Section titled “Sign-in and account”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| Account suspended page | Access to your company account is suspended. Your data is still being collected. | Contact your Roudiy account manager. | Sign in |
| Can’t connect. Check your connection and try again. | Your device is offline or the connection dropped. | Check your internet connection. | Reset a forgotten password, Sign in, Two-step verification |
| Code expired. Request a new one. | The code is valid for a few minutes only. | Click Resend code (after the countdown) and use the new code. | Reset a forgotten password |
| Enter a new password | The New password field is empty. | Type a password that meets the rules. | Reset a forgotten password |
| Enter a US phone number | The phone is not a valid US number. | Type a US number, for example (214) 555-0147. |
Edit your profile |
| Enter the 6-digit code. | You clicked Verify with fewer than 6 digits. | Type the whole code. | Two-step verification |
| Incorrect email or password. | The email or password does not match. | Check the email for typos and try again, or reset your password. | Sign in |
| Incorrect password. | (Existing account) the ELD password is wrong. | Try again or use Forgot password?. | Accept your invitation |
| Invalid code. | The code does not match. The field is cleared. | Type the code again, or use the newest email if you asked for several codes. | Reset a forgotten password, Two-step verification |
| Invalid invitation link | The link is incomplete or was changed. | Open the link from the invitation email again; copy the whole link. | Accept your invitation |
| Max 100 characters | The name is longer than 100 characters. | Shorten it. | Edit your profile |
| Not available yet (Change password) | Changing the password from the profile is not ready yet. | Use Forgot password? on the sign-in page. | Edit your profile |
| Password reset is temporarily unavailable. Try again in a minute. | The reset service is busy or down. | Wait a minute and try again. | Reset a forgotten password |
| Passwords don’t match | The two password fields differ. | Type the same password in both. | Accept your invitation, Reset a forgotten password |
| Required | First name or Last name is empty. | Type your name. | Edit your profile |
| Session expired, sign in again. | You waited too long on the code page. | Sign in again; a new code is sent. | Two-step verification |
| Sign-in is temporarily unavailable. Try again in a minute. | The sign-in service is busy or down. | Wait a minute and try again. | Sign in |
| This account can’t sign in here. | Your account belongs to another Roudiy app. | Click the Go to … link under the message. | Sign in |
| This company account is closed | Your company’s Roudiy account was closed. | Contact your company admin. | Accept your invitation |
| This invitation has expired | The link is too old. | Ask your administrator to send a new one. | Accept your invitation |
| This invitation is for the … | The link was opened in another Roudiy app. | Click Continue to the …. | Accept your invitation |
| This invitation was already accepted | You (or someone with the link) already used it. | Click Sign in and use your email and password. | Accept your invitation |
| This link is no longer valid | A newer invitation was sent and replaced this one. | Open the newest invitation email. | Accept your invitation |
| This password doesn’t meet the password policy. Choose another one. | The password is too weak for the account rules. | Choose another password that is at least 10 characters and does not contain your email. | Accept your invitation, Reset a forgotten password |
| Too many active sessions. Sign out on another device first. | You are signed in on too many devices. | Sign out somewhere else, or use Sign out of all devices. | Sign in |
| Too many failed attempts. Try again in 15 minutes. | After 5 wrong passwords in a row, sign-in is locked for a while. The Sign in button stays disabled. | Wait until the time shown has passed, or reset your password. | Sign in |
| Too many requests. Try again in a moment. | Too many codes asked for or tried in a short time. The message can show how long to wait. | Wait the time shown, then try again. | Reset a forgotten password, Two-step verification |
| You are signed in as this user by an administrator: the profile is read-only. | An administrator is signed in as you, for example to help with a support question. | Nothing to fix. Save shows Not available while impersonating; changes can be made when you sign in yourself. | Edit your profile |
| Your account doesn’t have access to this product yet. Ask your administrator for an invitation. | Your ELD account exists, but you were not invited to the Fleet Dashboard. | Ask your company admin to invite you. | Sign in |
| Your account is deactivated. Contact your administrator. | Your company admin deactivated your user. | Contact your company admin. | Sign in |
| You’re already signed in | Another account is signed in on this browser. | Click Sign out, then the form appears. | Accept your invitation |
Company setup
Section titled “Company setup”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| A company can have at most 50 custom roles | You already have 50 custom roles. | Delete a custom role nobody uses, or edit an existing one. | Create a custom role |
| A Dispatcher can’t see the cab camera | Dispatcher is not ticked, CH2 is hidden for everyone, or the user lacks video.driver_facing. |
Tick Dispatcher and save. The user also needs video.driver_facing, which the Dispatcher system role doesn’t include (use a custom role). |
Camera & privacy |
| A group can’t be moved under itself or its subgroups | You picked the group itself or one of its children as parent. | Pick a parent outside this branch. | Groups |
| A group with this name already exists | Another group has the same name. | Use a distinct name, for example Dallas North – Yard 2. | Groups |
| A role with this name already exists | Another role has the same name. | Choose a different name. | Create a custom role |
| A vehicle or driver is not in the list | Only active items are shown. | Check its status in Fleet → Vehicles or Fleet → Drivers. | Add vehicles to a group |
| Add at least one system role | Every row uses a custom role. | Add a row with a system role, for example Dispatcher. | Change a user’s access, Invite a user |
| Add at least one system role (in the user dialog) | The user would have only custom roles. | Keep a system role row next to the custom one. | Create a custom role |
| At least one active Company Admin is required | You tried to deactivate the last active Company Admin. | Make another user Company Admin first. | Change a user’s access |
| Bounced badge | The email address does not receive mail. | Correct the email and resend the invite. | Invite a user |
| Bounced status | The invite email could not be delivered. | Correct the email in Edit user & access, then Resend invite. | Change a user’s access |
| Contact support to change (locked USDOT) | USDOT can’t be changed after saving. | Contact support. | Company profile |
| Digits only, up to 8 | USDOT or MC contains something other than digits. | Enter digits only, for example 3141592. | Company profile |
| Driver can’t turn off recording | The switch is Pending device support. | Wait until the device command is confirmed. | Camera & privacy |
| Email can be changed only while the invite is pending | The user already accepted the invite. | Keep the email. Their sign-in email can’t be edited here. | Change a user’s access |
| Enter a 5-digit ZIP | The ZIP is not 5 digits (or ZIP+4). | Enter 75201 or 75201-4512. | Company profile |
| Enter a US phone number | The phone is not a valid US number. | Use a format like (214) 555-0147. | Company profile |
| Enter the company name (2–120 characters) | The name is empty or shorter than 2 characters. | Type the full company name. | Company profile |
| Groups can be nested at most 5 levels deep | The new parent would put the group (or its subgroups) below level 5. | Pick a parent higher up the tree. | Groups |
| Max 120 characters | A name or address line is over 120 characters. | Shorten it. | Company profile |
| Max 20 access rows. | You reached the limit. | Use a parent group instead of many subgroups. | Invite a user |
| Max 500 at once | More than 500 items are ticked. | Add them in batches of up to 500. | Add vehicles to a group |
| No Add vehicles or Remove selected button | Your role lacks groups.update. |
Ask a Company Admin. | Add vehicles to a group |
| No Create group, Edit or Delete | Your role lacks groups.create, groups.update or groups.delete (one per button). |
Ask a Company Admin. | Groups |
| No vehicles in this group | Nothing has been added yet. | Click Add vehicles. | Add vehicles to a group |
| Nobody sees CH2, not even admins | Hidden for everyone is selected. | Switch to Visible to selected roles and save. | Camera & privacy |
| Old videos still have audio after you turned it off | Applies to new videos only. | Nothing to fix; new videos follow the setting. | Camera & privacy |
| Pick a role on every row | A row has no role. | Choose a role or remove that row with X. | Invite a user |
| Profile saved. Add your USDOT number to activate your company. | The profile was saved without a USDOT number. | Enter the USDOT number and click Save changes again. | Company profile |
| Profile was updated by another admin. Reload | Someone else saved the profile while you were editing. | Click Reload, check their changes, then make yours again. | Company profile |
| Read-only for your role | Your role lacks org.settings.privacy. |
Ask a Company Admin to make the change. | Camera & privacy |
| Role is assigned to 2 users. | You tried to delete a role that users still have. | Click View users, give them another role, then delete. | Create a custom role |
| Settings were changed by another user | Someone saved this page while you were editing. | Click Reload, check their change, then edit again. | Camera & privacy |
| Showing up to 100 active vehicles; search to narrow the list. | The dialog shows at most 100 active items at a time; this note is always there. | Type at least 2 characters of the unit #, VIN or plate. | Add vehicles to a group |
| Some groups no longer exist. Reload groups | A group in a row was deleted meanwhile. | Close the dialog, reload the page and pick an existing group. | Change a user’s access, Invite a user |
| System roles can’t be changed — duplicate it instead | You tried to change a system role. | Use Duplicate and change the copy. | Create a custom role |
| The company needs at least one Company Admin for the entire company | The edit would leave no company-wide Company Admin. | Keep a Company Admin · Entire company row on at least one user. | Change a user’s access, Invite a user |
| This email is already used by another account | An account with this email already exists. | Search the user list for the email, or check the address you typed. | Invite a user |
| This USDOT is already registered. Contact support. | Another company already uses this USDOT number. | Check the number; if it is yours, contact support. | Company profile |
| Tooltip on Add subgroup: Groups nest at most 5 levels | The group is already at level 5. | Add the subgroup to a group higher up. | Groups |
| User was changed by someone else. Reload | Another admin saved this user while you were editing. | Close the dialog, reload the page, open Edit user & access again and redo your change. | Change a user’s access |
| You can resend the invite in 42 s | You resent it less than 60 seconds ago. | Wait until the countdown ends. | Change a user’s access |
Vehicles, drivers and devices
Section titled “Vehicles, drivers and devices”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| A driver with this CDL already exists | Another active driver in your company has this CDL number. | Search for the CDL in the list; you may already have this driver. | Add a driver |
| A driver with this CDL already exists (deactivated). | The driver was added before and later deactivated. | Click Reactivate to bring the old record back with its history. | Add a driver |
| a driver with this cdl_number exists | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Remove the row; the driver is already in Roudiy (possibly deactivated). | Import drivers from CSV |
| A kit is paired with this vehicle. Unpair the kit in Device Hub first | A truck with a paired kit cannot be deactivated. | Unpair the kit in Device Hub, then deactivate. | Edit or deactivate a vehicle |
| A profile with this name already exists | The name is taken. | Choose another name. | AI profiles |
| a vehicle with this vin exists | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Remove the row; the truck is already in Roudiy (possibly deactivated). | Import vehicles from CSV |
| ADAS/DMS licence missing on N kits — the section without a licence is skipped. | Some kits have no ADAS or DMS licence. | Apply anyway, or ask Roudiy about the licence. | AI profiles |
| Column x is missing. Download the template. | A template column was removed or renamed. | Download the template and copy your data into it. | Import drivers from CSV, Import vehicles from CSV |
| Couldn’t refresh the devices. Showing the last loaded data. | An automatic refresh failed. | Wait for the next refresh or reload the page. | Device Hub |
| Device command list pending — apply manually via TF card or device Wi-Fi page | Device commands are not available on your account yet. | Nothing was sent. Contact Roudiy Support for a manual apply. | AI profiles |
| Device is offline — the command will be delivered when it reconnects (expires in 1 h) | The kit is not connected. | Wait, or cancel with Cancel reboot. After 1 hour the status chip reads Expired — device did not reconnect within 1 h. | Pair a kit with a vehicle |
| Driver not found / It may have been removed, or the link is wrong. | The link is wrong, or the driver was removed. | Click Back to drivers and search for the driver. | A driver’s profile |
| Driver was changed by someone else. Reload | Someone saved this driver after you opened the form. | Reload, check the current values and make your change again. | A driver’s profile |
| Enter a US phone number | The phone is not a 10-digit US number, or starts with 0 or 1. | Type the number as (214) 555-0147. |
Add a driver, A driver’s profile |
| Enter a valid email | The email is not in the right format. | Correct it or leave the field empty. | Add a driver |
| File is larger than 5 MB or has more than 1,000 rows | The server refused the size or the row count. | Split the file. | Import drivers from CSV, Import vehicles from CSV |
| File is too large (max 5 MB) | The file is over 5 MB, or over 1 MB when uploaded. | Split it into files under 1 MB. | Import drivers from CSV, Import vehicles from CSV |
| first_name is required (and likewise last_name is required, phone is required, cdl_number is required, license_state is required) | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Fill in the missing value in that row. | Import drivers from CSV |
| Kit not found / It may have been removed from your company, or the link is wrong. | The link points to a kit that is not in your company. | Search for the kit by IMEI or unit #. | Device Hub |
| license_state must be a US state or DC | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use the 2-letter code, for example TX. |
Import drivers from CSV |
| Live data unavailable — showing inventory only | Connection data could not be loaded; the kit list still shows. | Reload the page later. | Device Hub |
| No AI profiles tab | Your role cannot configure AI. | Ask your Company Admin. | AI profiles |
| No Edit button | The vehicle is deactivated, or your role cannot edit vehicles. | Reactivate it first, or ask your Company Admin. | Edit or deactivate a vehicle |
| no group named “X” | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Fix the group name or create the group first. | Import drivers from CSV, Import vehicles from CSV |
| No matching kits | No kit matches your search or filters. | Clear the search and filters. | Device Hub |
| No Pair to vehicle, Unpair or Reboot button | Your role cannot use it, or the kit is already paired (no Pair). | Ask your Company Admin. | Pair a kit with a vehicle |
| No Pair, Unpair or Reboot button | Your role cannot use it. | Ask your Company Admin. | Device Hub |
| No Safety score card | Your role cannot see scores. | Ask your Company Admin if you need scores. | A driver’s profile |
| Only published profiles can be applied. | The profile is a draft or archived. | Publish it, or pick a published one. | AI profiles |
| Outdated badge | The profile was saved as a new version after it was applied. | Apply the profile to those kits again. | AI profiles |
| phone must be a US number (+1XXXXXXXXXX) | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use a 10-digit US number, for example (214) 555-0147. |
Import drivers from CSV |
| Pick a .csv file | The file is not a .csv. | Save the spreadsheet as CSV (UTF-8). | Import drivers from CSV, Import vehicles from CSV |
| Pick at least one of your groups | Your access is limited to groups. | Pick one of your groups. | Add a driver, Add a vehicle |
| Pick the plate state | You entered a plate but no state. | Pick the state, or clear the plate. | Add a vehicle |
| plate_state is required with plate_number | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Add the 2-letter state, or clear the plate. | Import vehicles from CSV |
| Reactivate the driver before editing | The driver is deactivated. | Click Reactivate, then Edit. | A driver’s profile |
| Reboot available in N min | A reboot executed less than 10 minutes ago. | Wait the time shown. | Pair a kit with a vehicle |
| Some groups no longer exist. Reload the form. | A group you picked was deleted while the drawer was open. | Close and reopen the drawer, then pick groups again. | Add a vehicle, Edit or deactivate a vehicle |
| The file is empty / The file has no data rows. | Import drivers from CSV: The file has no content, or only the header. | Add at least one driver row. | Import drivers from CSV |
| The file is empty / The file has no data rows. | Import vehicles from CSV: The file has no content, or only the header. | Add at least one vehicle row. | Import vehicles from CSV |
| The truck is not in the vehicle list | Only active vehicles without a kit are listed. | Unpair the truck’s old kit, reactivate the vehicle, or add the vehicle. | Pair a kit with a vehicle |
| This kit is already paired to TRK-105. | Someone paired this kit in the meantime. | Check the kit’s Vehicle; unpair it first if it has to move. | Pair a kit with a vehicle |
| This vehicle already exists (deactivated). | The truck was added before and later deactivated. | Click Reactivate it to bring the old record back with its history. | Add a vehicle |
| This vehicle already exists | Add a vehicle: Another active vehicle in your company uses this unit number or VIN. | Search the list for it. Use a different unit number, or edit the existing truck. | Add a vehicle |
| This vehicle already exists | Edit or deactivate a vehicle: The new unit number or VIN is used by another vehicle. | Use a different value, or check the other vehicle. | Edit or deactivate a vehicle |
| This vehicle already has a kit. Unpair it first or pick another vehicle. | The truck you picked already has a kit paired. | Unpair the other kit first, or pick the right truck. | Pair a kit with a vehicle |
| unit_number is required | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Fill in the unit number. | Import vehicles from CSV |
| unit_number repeats an earlier row | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Give each truck its own unit number. | Import vehicles from CSV |
| Unknown column x. Download the template. | The header has a column the template does not. | Remove the extra column or start from the template. | Import drivers from CSV, Import vehicles from CSV |
| Vehicle not found | The link is wrong or points to a vehicle that does not exist. | Click Back to vehicles and search for it. | Edit or deactivate a vehicle |
| Vehicle was changed by someone else. Reload | Someone saved this vehicle after you opened it. | Click Reload in the banner, check the current values and make your change again. | Edit or deactivate a vehicle |
| VIN is 17 letters and digits, without I, O, Q | The VIN is shorter than 17 characters or contains I, O or Q. | Copy the VIN again from the registration papers. | Add a vehicle |
| vin must be 17 characters without I, O, Q | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Correct the VIN. | Import vehicles from CSV |
Fleet View, geofences and trips
Section titled “Fleet View, geofences and trips”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| A card reads No data yet and the truck is not on the map | Roudiy has no position to show for this truck. | Check in Device Hub that a kit is paired and online. | The live map |
| A driver you expect is missing | The driver is not in your groups, or was never added. | Check Fleet → Drivers, or ask your Company Admin about your groups. | Where are my drivers |
| A geofence with this name already exists | Names are unique in your company. | Use another name, for example add the city. | Draw a geofence |
| A trip has no checkbox | It is still in progress, already has a driver, or you lack Assignments: manage. | Wait until it ends, or ask a Company Admin or Dispatcher. | Trips |
| An Alerts only geofence is missing | Alerts only is off, so that type is not drawn. | Turn on Alerts only. | Map layers |
| Camera info unavailable | You lack Devices: view, or the kit data failed to load. | The rest of the tab still works. Ask your Company Admin if you need the tiles. | A vehicle right now |
| Could not load vehicle health | The tab did not load. | Click Retry. | Vehicle health |
| Couldn’t load assignments | The table did not load. | Click Retry. | Who drove a vehicle |
| Couldn’t load charts / Couldn’t load history | A load failed. | Click Retry. | Replay where a vehicle has been |
| Couldn’t load events | Safety events did not load; the rest of the day works. | Click Retry on the map. | Replay where a vehicle has been |
| Couldn’t load fuel data | The fuel section failed to load. | Click Retry. | A vehicle’s summary |
| Couldn’t load the summary | The vehicle card failed to load. | Click Retry. | A vehicle’s summary |
| Couldn’t load geofences | The list could not load. | Click Retry. If it fails again, check your connection. | Draw a geofence |
| Couldn’t refresh drivers · last update … | A refresh failed. The table keeps the last loaded data. | Click Retry, or check your connection. | Where are my drivers |
| Data didn’t refresh — showing what we had 2m ago. | A refresh failed; the tab shows the last data. | Click Retry. | A vehicle right now |
| Data not updated · last update 2m ago | A refresh failed. The cards keep the last loaded data. | Click Retry. After 3 failures in a row the warning turns red; check your connection. | The live map |
| Device must be online to play TF card video | The truck is offline or the ignition is off. | Try View camera when the truck is running, or request the video. | Replay where a vehicle has been |
| Driver was assigned to another vehicle during this time (…). Nothing was assigned. | The driver was on a different truck during one of the trips. | Check the trips and the driver, then pick the right driver. | Trips |
| Geofence was changed by another user | Someone saved this geofence while you were editing. | Click Reload and make your change again. | Draw a geofence |
| Last device removed — showing its last values. | The kit was unpaired; you see what it last sent. | Pair a new kit if the truck is still in service. | Vehicle health |
| Map failed to load | The map could not load. | Click Retry. The vehicle list keeps working meanwhile. | The live map, Map layers |
| No assignments in this period | Nobody was assigned to the truck in the chosen dates. | Widen Dates. | Who drove a vehicle |
| No camera kit on this vehicle | The truck has no kit with cameras. | Pair a kit first. | A vehicle right now |
| No device installed on this vehicle | No kit, no engine data and no faults yet. | Codes appear once a kit with a KD032 is installed. See Device Hub. | Vehicle health |
| No device paired to this vehicle — Telematics and cameras appear once a kit is installed. | No kit is paired with the truck. | Open Device Hub (needs Devices: assign) and pair a kit. | A vehicle right now |
| No drivers found | No driver matches the search, tab or group. | Clear the search, pick All, or choose another group. | Where are my drivers |
| No engine data for over 24 hours while the vehicle was running. | The KD032 sent nothing while the truck ran. | Click Open Device Hub and check the KD032 connection. | Vehicle health |
| No engine data from KD032 / Engine fuel data is not available from the device | The gateway sends no engine or fuel data. | Check the kit in Device Hub. | A vehicle’s summary |
| No fuel purchases — MPG unavailable | MPG needs fuel purchases for this truck. | Add them under Fuel purchases (needs the Fuel: create permission — by default the Company Admin and the Compliance Manager have it; otherwise ask one of them). | A vehicle’s summary |
| No recording for this time / Device did not respond | The card has no video there, or the device did not answer. | Move the cursor, or try again later. | Replay where a vehicle has been |
| No Satellite option | Satellite tiles are not available. | Use Map. | Map layers |
| No Show geofences button on the map | Your role has no Geofences: list permission. | Ask your Company Admin if you need to see geofences. | Map layers |
| No trips for selected filters | No trip matches the dates and filters. | Widen Dates or clear Vehicle, Driver, Group or Unassigned only. | Trips |
| No trips on this day | The truck didn’t move that day. Stops still show if the ignition was on. | Pick another day. | Replay where a vehicle has been |
| No vehicles match your filters | The search, chips or group filter exclude every truck. | Click Clear filters, or try another status or group. | The live map |
| No vehicles yet | Your company has no vehicles. | A Company Admin clicks Add vehicle. The installer pairs a kit to each truck, then it shows up. | The live map |
| Only a company-wide user can change a geofence of the whole company | The geofence has no groups, and your access is limited to groups. | Ask a Company Admin to change it. | Draw a geofence |
| Pick at least one of your groups | Your access is limited to groups, so the geofence needs one of them. | Pick one of your groups. | Draw a geofence |
| Radius must be at least 200 ft / Radius must be at most 15 mi | The radius is outside 200 ft – 15 mi. | Type a radius in that range or drag the edge. | Draw a geofence |
| Showing first 2 000 — zoom in | The visible area has more places than the map draws at once. | Zoom in, or click a single place group chip. | Map layers |
| Status shows — | The driver has no vehicle with a status to show. | Open the row to see the driver’s profile, or assign a truck on its Live tab. | Where are my drivers |
| That group is not in your scope — the group filter was cleared. | The link had a group you have no access to. | Pick one of your groups. Ask your Company Admin if you need wider access. | The live map |
| The outline crosses itself | Two sides of the polygon cross. | Drag or right-click a point to remove it, or click Undo. | Draw a geofence |
| This assignment was already closed | Someone ended the assignment before you. | Check the driver block; it shows the current driver. | A vehicle right now |
| This driver was deactivated. Choose another driver. | The driver’s record was deactivated. | Pick an active driver. | Trips |
| This vehicle already has an assignment for that time (…). Nothing was assigned. | Another assignment of this truck overlaps the selected trips. | Untick the overlapping trips, or check the truck’s assignment history. | Trips |
| Up to 50 trips at a time. | You ticked 50 trips, the limit for one assignment; the other checkboxes are disabled. | Assign these 50, then tick the next batch. | Trips |
| Vehicle not found | The truck is not in your groups, or the link is wrong. | Click Back to vehicles and open it from the list. | Who drove a vehicle |
| Vehicle not found or you don’t have access | A vehicle right now: The truck was deactivated or moved out of your groups. | Click Back to Fleet View. | A vehicle right now |
| Vehicle not found or you don’t have access | Replay where a vehicle has been: The truck is not in your groups or the link is wrong. | Open it from Fleet View or ask your admin. | Replay where a vehicle has been |
| Vehicle not found — It may have been removed, moved out of your groups, or the link is wrong. | The truck does not exist, belongs to another company or is outside your groups. | Click Back to vehicles and search for it. | A vehicle’s summary |
| Vehicle went offline — follow stopped | The truck stopped reporting while you followed it. | Wait for it to come back online, then click Follow again. | A vehicle right now |
| Video is not enabled for this account | The video module is off for your company. | Contact your Roudiy account manager. | A vehicle right now |
| Waiting for first engine data | The KD032 has not reported yet. | Wait for the truck to run; check the install if it stays. | Vehicle health |
| You don’t have access to this page | A vehicle’s summary: You opened Health or Assignments by link without permission. | Ask your Company Admin if you need it. | A vehicle’s summary |
| You don’t have access to this page | Who drove a vehicle: Your role has no vehicles.view. |
Ask your Company Admin. | Who drove a vehicle |
| Your company already has 2 000 active geofences | The company limit is reached. | Delete geofences you no longer use. | Draw a geofence |
| Your role can’t view vehicle history. | You opened History without History: view. | Ask your Company Admin if you need it. | A vehicle’s summary |
| Zoom in to see places | Places only show from zoom 9. | Zoom in on the area you care about. | Map layers |
| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| A collision or SOS lock can only be released by users with collision access | It is a system lock and you lack collision access. | Ask a user with collision access. | Video requests |
| Already locked by James Carter | Someone locked it first. | Nothing to do — it is locked. | Video requests |
| Another camera is streaming (CH1) | Someone is watching another camera of this truck. | Click Watch CH1 to join that stream. | Watch a live camera |
| Another user is watching this camera’s recording | Someone else is playing from this card. | Try again later, or request the video. | Get a video from the SD card |
| Camera could not take the snapshot | The camera failed to capture. | Click Try again, or pick another channel. | Take a snapshot |
| Camera did not return an image | The camera answered but sent no image. | Click Try again, or pick another channel. | Take a snapshot |
| Could not connect to camera / Connection lost | The connection to the camera failed or dropped. | Click Try again or Retry. | Watch a live camera |
| Could not start the live stream | The stream could not be started. | Click Try again. | Watch a live camera |
| Couldn’t load snapshots. Retry | The recent list did not load. | Click Retry. | Take a snapshot |
| Device did not answer | The device did not respond. | Request again when the truck is online. | Video requests |
| Device did not respond | The truck did not answer within the waiting time. | Click Try again. | Take a snapshot |
| Device did not respond / Device could not read the SD card | The device timed out or could not read its card. | Click Try again, or request by start time. | Get a video from the SD card |
| Device did not upload the video / Device could not upload this video | The upload did not happen or failed. | Request the same time again. | Video requests |
| Device is offline / Device is sleeping | The truck is offline or the ignition is off, so buttons are off. | Try again when the truck is running. | Take a snapshot |
| Device is offline — SD card list unavailable | The truck is offline and sent no list before. | Use Request video with a start time, or try later. | Get a video from the SD card |
| Device is sleeping (ignition off or offline) | Get a video from the SD card: The dashcam sleeps when the ignition is off. | Request the video; it waits for the device. | Get a video from the SD card |
| Device is sleeping (ignition off or offline) | Watch a live camera: The dashcam sleeps when the ignition is off. | Try again when the truck is running. Start stays off for 30 s. | Watch a live camera |
| Device was offline for 7 days | The truck never came online within the 7-day wait. | Request again once the truck is online. | Video requests |
| Live stream limit reached / Request SD card video instead. | No minutes are left on this camera this month. | Request SD card video, or wait for the reset date. | Watch a live camera |
| No recordings on SD card for this day | Nothing is recorded on this channel that day. | Try another day or channel. | Get a video from the SD card |
| SD card already overwritten | The card recorded over that time before upload. | Nothing to recover; request sooner next time. | Video requests |
| Selected time is no longer on the SD card | The card has overwritten that time. | Pick a later time; older footage is gone. | Get a video from the SD card |
| The snapshot failed | Another error. | Click Try again. | Take a snapshot |
| The snapshot is not available | The file is missing when you open the viewer. | Take a new snapshot. | Take a snapshot |
| The stream link expired. | The stream link ran out and could not be renewed. | Start the stream again. | Watch a live camera |
| This camera can’t list SD card recordings — pick a time range | The camera cannot list its card. | Enter Start time and Duration. | Get a video from the SD card |
| This camera channel is busy with a live stream. Try again when it ends. | Someone is live streaming this camera. | Wait for the stream to end, then click Play again. | Get a video from the SD card |
| This vehicle already has a request in progress. | One request per truck can run at a time. | Click View request and wait until it finishes. | Get a video from the SD card |
| This video can’t be downloaded / The video is not available | No download link or file is available. | Reload the page; if it stays, contact support. | Video requests |
| This video is no longer locked | Someone unlocked it before you. | Nothing to do. | Video requests |
| Unsupported codec / This browser cannot play the camera’s video format. | Your browser cannot play this video format. | Try another browser. | Watch a live camera |
| Unsupported video format (H.265) / Video processing failed | The video could not be processed. | Contact Roudiy support. | Video requests |
| Video format is not supported | The camera sent the clip in a video format Roudiy does not accept (H.265). | Take a Photo instead, or contact Roudiy support. | Take a snapshot |
| Video is not enabled for this account / No camera kit on this vehicle | The video module is off, or no kit is paired with the truck. | Ask your Company Admin. | Watch a live camera |
Safety
Section titled “Safety”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| 0–75 mph | The speed is empty, not a whole number or over 75. | Enter a whole number from 0 to 75. | Safety settings |
| 1 event not reviewed (on Complete session) | An event is still pending. | Mark it Coached or Dismiss it. | Run a coaching session |
| 6 updated, 2 skipped | Some events could not change. | Click View details and check each reason. | Review many events at once |
| Another command is running | The kit is busy with another command. | Wait a moment, then Retry failed. | Safety settings |
| Choose a reason | You clicked Dismiss without a reason. | Pick Incorrect, Minor or Other. | Run a coaching session |
| Could not load drivers | The list failed to load. | Click Retry. | Start a coaching session |
| Could not load events | The list failed to load. | Click Retry. | The Safety Inbox |
| Could not load scores | Loading failed. | Click Retry. | Safety scores |
| Could not load the event | The page failed to load. | Click Retry. | Review a safety event |
| Could not load the session / Could not load sessions | Loading failed. | Click Retry. | Run a coaching session |
| Could not run the report | The request failed. | Click Retry. | Safety reports |
| Could not update events | The network or the server failed. | Click Retry; your selection is kept. | Review many events at once |
| Couldn’t load safety settings | Loading failed. | Click Retry. | Safety settings |
| Couldn’t load the counts. | The tab counts failed to load. | Click Retry next to the message. | The Safety Inbox |
| Describe why the event is dismissed | Other needs a note. | Write a short note. | Run a coaching session |
| Describe why the events are dismissed | You chose Other without a note. | Write a short note. | Review many events at once |
| Device push is not available yet; settings are saved and will be sent to devices once device support is confirmed | Sending to devices is not enabled for your kits yet. | Your settings are saved. Contact your Roudiy account manager. | Safety settings |
| Device rejected the command | The kit refused the settings. | Click Retry failed; if it repeats, contact support. | Safety settings |
| Event not found (in Quick view) | The event was removed or is no longer in your groups. | Close the panel and click Refresh. | The Safety Inbox |
| Event not found or you don’t have access | The event is outside your groups, confidential, or the link is bad. | Click Back to Inbox. Ask your Company Admin if you need it. | Review a safety event |
| N/A — under 100 mi | Fewer than 100 miles in the 4 weeks, too few to score. | Nothing to fix. The driver gets a score once they drive more. | Safety scores |
| No ADAS/DMS licence | The kit has no licence for that part. | Contact your Roudiy account manager about licences. | Safety settings |
| No answer from the device | The kit did not reply. | Check that the kit is online, then Retry failed. | Safety settings |
| No Download CSV button | No rows, or your role lacks Reports: export. | Check the filters, or ask your Company Admin. | Safety reports |
| No drivers in these groups need coaching | The Group filter hides everyone. | Clear or change the Group filter. | Start a coaching session |
| No drivers match | The search or group filter hides everyone. | Click Clear filters. | Safety scores |
| No drivers need coaching | No driver in your groups has coachable events outside an open session. | Mark events Coachable in the Inbox first. | Start a coaching session |
| No drivers scored this week | No driver was scored in this week. | Pick another week. | Safety scores |
| No events for selected filters | Nothing matches the period and filters. | Widen the range, clear filters or tick Include dismissed events. | Safety reports |
| No events match your filters | Nothing matches the tab, dates and filters. | Widen the date range or click Clear filters. | The Safety Inbox |
| No other coachable events | The driver has no other coachable events in the window. | Mark more events coachable in the Safety Inbox. | Run a coaching session |
| No video from device | The camera did not upload a clip. | Click Request video. | Review a safety event |
| No video from device (server-detected event) | Speeding is detected by Roudiy after the trip, so there is no clip. | Click Request video if you need footage. | Review a safety event |
| Not supported by this device | The kit cannot take these settings. | Contact support. | Safety settings |
| Pick a reason | You clicked Dismiss without a reason. | Choose Incorrect, Minor or Other. | Review many events at once |
| Remove this event from the coaching session first. | The event is in an open coaching session. | Click Open coaching sessions and remove it there. | Review a safety event |
| Replaced by a newer save | A later save replaced this one. | Nothing to do; the newer settings are being sent. | Safety settings |
| Report took too long — narrow the date range | The report did not finish in time. | Pick a shorter date range, then Run again. | Safety reports |
| Scores will appear after the first weekly calculation (every Monday) | No week has been calculated yet. | Wait for the next Monday. | Safety scores |
| Select up to 366 days | The date range is longer than 366 days. | Shorten the range; Run report is disabled until then. | Safety reports |
| Select up to 93 days | The date range is longer than 93 days. | Pick a shorter range. | The Safety Inbox |
| Session not found or you don’t have access | The session is outside your groups, or the link is wrong. | Go back to Sessions. | Run a coaching session |
| Set the company time zone to enable weekly scores | The company has no time zone, so weeks cannot be counted. | Click Company settings and set the time zone, or ask your Company Admin. | Safety scores |
| Settings were changed by another user | Someone saved while you were editing. | Click Reload, then make your changes again. | Safety settings |
| Some filters in this link are not valid | A shared link has a filter the server rejects. | Click Clear filters and pick them again. | The Safety Inbox |
| These events are already in an open session | Another user started a session for this driver a moment earlier. The list reloads. | Open the Sessions tab and continue that session. | Start a coaching session |
| This driver has no coachable events left | Someone reviewed or coached the events after your list loaded. The list reloads. | Nothing to start. Check the driver’s events in the Safety Inbox. | Start a coaching session |
| This event was updated by another user | Someone reviewed it while you had the page open. | The page reloads; check the new status. | Review a safety event |
| This session was changed by another user | Someone else edited the session at the same time. | Look at the updated session and repeat your change if it is still needed. | Run a coaching session |
| This vehicle already has a request in progress. | Another video request for this truck is still running. | Click View request and wait for it. | Review a safety event |
| Track unavailable | The truck’s history failed to load. | The rest of the page works; reload later. | Review a safety event |
| Up to 100 events at once | You reached the selection limit. | Apply the action, then select the next batch. | Review many events at once |
| Use up to 500 characters | The dismiss note is too long. | Shorten it. | Review many events at once, Run a coaching session |
| Video unavailable or Link expired | The file or its link could not be loaded. | Click Retry. | Review a safety event |
| You don’t have access to this page | Safety reports: Your role lacks Reports: view or Safety: events list. | Ask your Company Admin. | Safety reports |
| You don’t have access to this page | Safety scores: Your role lacks Scores: view. | Ask your Company Admin. | Safety scores |
| You don’t have access to this page | Start a coaching session: Your role lacks Coaching: list. | Ask your Company Admin for a role with coaching permissions. | Start a coaching session |
| You don’t have access to this page | The Safety Inbox: Your role lacks Safety: events list. | Ask your Company Admin. | The Safety Inbox |
Alerts and notifications
Section titled “Alerts and notifications”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| 0–1440 minutes | The cooldown is out of range. | Enter 0 to 1440. | Create an alert rule |
| A delivery shows Bounced or Suppressed | The email could not be delivered to that user’s address. | The address comes from the user’s account; contact support. | Alert history |
| A rule with this name already exists | Another rule uses that name. | Pick a different name. | Create an alert rule |
| Acknowledged by Maria Lopez / Already acknowledged | Someone acknowledged it before you. | Nothing to do; read their note. | Alert history |
| Alert not found | The alert is not one you can see. | Ask your Company Admin. | Alert history |
| Choose up to 92 days | The date range is longer than 92 days. | Pick a shorter range. | Alert history |
| Could not load alerts / Could not load the alert | Loading failed. | Click Retry. | Alert history |
| Could not load rules | The list failed to load. | Click Retry. | Create an alert rule |
| Mark all as read is greyed out | Nothing is unread. | Nothing to do. | Notifications |
| Must differ from the start | From and To are the same. | Change one of the times. | Create an alert rule |
| No alerts in this period | No rule fired in the range, or none notified you. | Widen the date range or clear the filters. | Alert history |
| No badge on the bell, but you expected alerts | You are not a recipient of a matching alert rule, or the vehicle is outside your groups. | Check Alert rules or ask your company admin. | Notifications |
| Pick at least one | Applies to is not All but nothing is picked. | Pick a group, vehicle or driver, or choose All. | Create an alert rule |
| Pick at least one role / Pick at least one channel | Recipients or Channels are empty. | Tick at least one. | Create an alert rule |
| Pick at least one severity | All severity boxes are empty. | Tick at least one. | Create an alert rule |
| Rule was changed by someone else | Someone saved this rule while you edited it. | Click Reload and make your changes again. | Create an alert rule |
| This alert is already resolved | The kit came back online first. | Nothing to do. | Alert history |
| This item is no longer available | The notification itself no longer exists. If only what it points to was removed, the click still opens the page, which shows its own message. | Nothing to fix. Look for the item from the sidebar if you still need it. | Notifications |
| You have reached the alert rule limit. Delete or reuse a rule. | The company has 200 rules in total, or you have 20 personal rules. | Delete or edit an existing rule. | Create an alert rule |
Compliance
Section titled “Compliance”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| a purchase in this file was added meanwhile; nothing was imported | Someone saved a matching purchase while you uploaded. | Upload again and remove the rows reported as duplicates. | Import fuel purchases |
| A purchase with the same date, vehicle, gallons and state already exists | Roudiy treats the same date, truck, gallons and state as one purchase. The amount is not compared. | Click Open existing and check it before adding again. | Add a fuel purchase |
| a purchase with the same date, vehicle, gallons and state already exists | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | The receipt is already in Roudiy; remove the row. | Import fuel purchases |
| AK is not one of the 48 states + DC | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use the two-letter code of a state in the IFTA list. | Import fuel purchases |
| An amendment of this quarter is already open | An amendment is in progress. | Finish or discard the amendment first. | Lock a quarter and amend it, Build a quarterly IFTA report |
| Couldn’t load mileage / Couldn’t load warnings | The data did not load. | Reload the page. | Build a quarterly IFTA report |
| Couldn’t load purchases | The list did not load. | Click Retry. | Add a fuel purchase |
| Data changed after the report was generated. Generate again before locking. | The report is Outdated. | Click Generate again, check it, then lock. | Lock a quarter and amend it |
| Data for the last 72 hours is still processing. Report can be generated after … | The quarter ended less than 72 hours ago. | Come back after the date and time shown. | Build a quarterly IFTA report |
| date is in the future | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use the date on the receipt. | Import fuel purchases |
date is required (also unit_number, jurisdiction, gallons, total_cost_usd) |
A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Fill in the value. | Import fuel purchases |
| date must be YYYY-MM-DD | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Write dates like 2026-07-14; check how your spreadsheet saves dates. |
Import fuel purchases |
| Enter an amount in dollars, e.g. 452.10 | The amount is not a dollar value with up to 2 decimals. | Enter it like 452.10. | Add a fuel purchase |
| Export failed | Roudiy could not build the file after several tries. | If you can generate and the version is a draft amendment or the quarter is unlocked, click Retry: it generates the report again. On a locked quarter there is no Retry: contact Roudiy support or, if needed, start an amendment. | Export the IFTA return |
| File is too large (max 5 MB). Nothing was imported. | The upload is larger than Roudiy accepts at once. | Keep each file under 1 MB; split bigger files. | Import fuel purchases |
| fuel_type must be one of … | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use one of the listed fuel types, or leave it empty for diesel. | Import fuel purchases |
| gallons must be a number / gallons must be greater than 0 and at most 999.999 | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Enter the gallons from the receipt. | Import fuel purchases |
| Gallons: more than 0, up to 999.999 | Gallons is 0, negative or too large. | Enter the gallons from the receipt. | Add a fuel purchase |
| Generate the report before locking the quarter | The quarter has no generated report. | Generate it first. | Lock a quarter and amend it |
| No export buttons | The quarter has no generated version, or you lack Ifta: export. | Generate the report, or ask your Company Admin. | Export the IFTA return |
| No fuel purchases for Diesel in this quarter. | A fuel type has miles but no gallons. | Click Add fuel purchases and record or import them. | Build a quarterly IFTA report |
| No fuel purchases for this period | Nothing is recorded for the chosen dates. | Pick another Quarter, or add or import purchases. | Add a fuel purchase |
| No IFTA-qualified vehicles (over 26,000 lb or 3+ axles) | No truck has GVWR over 26,000 lb or 3+ axles set. | Click Go to Vehicles and set the gross weight and axles. | Build a quarterly IFTA report |
| No mileage for this quarter | The qualified trucks have no trips in the quarter. | Check that you picked the right quarter. | Build a quarterly IFTA report |
| no vehicle with unit number 101 | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Fix the unit number, or add the truck first. It must be in your groups. | Import fuel purchases |
| Not an IFTA jurisdiction (48 states + DC) | The state is not one of the 48 states or DC. | Pick the state where the fuel was bought. | Add a fuel purchase |
| Only a locked quarter can be amended | The quarter is not locked yet. | No amendment needed: change the data and click Generate again. | Lock a quarter and amend it |
| Only users with access to all groups can amend the report | Your access is limited to some groups. | Ask your Company Admin for access to all groups. | Lock a quarter and amend it |
| Only users with access to all groups can generate the report | Your access is limited to some groups. | Ask your Company Admin for access to all groups. | Build a quarterly IFTA report |
| Only users with access to all groups can lock the quarter | Your access is limited to some groups. | Ask your Company Admin for access to all groups. | Lock a quarter and amend it |
| Pick a .csv file | The file is not a .csv. | Save the spreadsheet as CSV (UTF-8). | Import fuel purchases |
| Purchase was changed in another tab | Someone saved this purchase after you opened it. | Click Reload and make your change again. | Add a fuel purchase |
| quarter 2026-Q2 is locked | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Remove the row, or start an amendment of that quarter first. | Import fuel purchases |
| Required | A required field is empty. | Fill in the field. | Add a fuel purchase |
| same date, vehicle, gallons and state as row 5 | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | The file has the same receipt twice; remove one row. | Import fuel purchases |
| Start amendment disabled: Amendment 1 is still open | An amendment is already open. | Open it with Version, then lock or discard it. | Lock a quarter and amend it |
| Tax columns empty | Rates are missing for some states, or the row is OUT. | OUT never has tax. For missing rates, see the warning on the IFTA page. | Export the IFTA return |
| Tax rates for Q3 2026 are not loaded for: NV, OR. Tax totals are incomplete. | Some states’ rates are not loaded yet. | Generate again later; the tax totals are not complete until then. | Build a quarterly IFTA report |
| tax_paid must be Y or N | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Use Y, N or leave it empty. |
Import fuel purchases |
| The date can’t be in the future | The date is after today. | Use the date on the receipt. | Add a fuel purchase |
| The file is empty / The file has no data rows. | The file has no content, or only the header. | Add at least one receipt row. | Import fuel purchases |
| The header row doesn’t match the template. Nothing was imported. | A column was renamed, removed or added. | Download the template and copy your data into it. | Import fuel purchases |
| The link no longer opens | Download links are valid for 15 minutes. | Click the button again for a new link. | Export the IFTA return |
| This purchase was already deleted | Someone else deleted it first. | Nothing; the list refreshes. | Add a fuel purchase |
| This quarter is locked | Add a fuel purchase: The date falls in a locked quarter. | Start an amendment first. | Add a fuel purchase |
| This quarter is locked | Build a quarterly IFTA report: The quarter was locked. | Correct it with an amendment. | Build a quarterly IFTA report |
| This report was generated before tax was calculated. Generate again to calculate tax. | The report is older than the tax calculation. | Click Generate again. | Build a quarterly IFTA report |
| This version is locked | You tried to change a locked version. | Start a new amendment. | Lock a quarter and amend it |
| total_cost_usd must be dollars with at most 2 decimals | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Write the amount like 450.12. |
Import fuel purchases |
| Vehicle not found | Roudiy could not find the truck you picked. | Pick the truck again, or ask your Company Admin about your groups. | Add a fuel purchase |
| vendor is longer than 120 characters | A row of the CSV file has this problem. Nothing is imported; the row is listed with its Error. | Shorten the text (city 80, receipt_ref 64). |
Import fuel purchases |
Reports and dashboard
Section titled “Reports and dashboard”| Message on screen | Why | What to do | Guide |
|---|---|---|---|
| Can’t load your account | The dashboard could not load your account details. | Click Retry. If it keeps failing, check your internet connection. | Find your way around |
| Could not load dashboard | The numbers failed to load. | Click Retry. If it keeps failing, click Copy details and send them with the reference to support. | The dashboard |
| Could not load reports | The list failed to load. | Click Retry. | Run a report |
| No sections available for your role | Your role has no permission for any page in the sidebar. | Do what the page says: Contact your company admin to get access. | Find your way around |
| No vehicles are reporting yet | No truck has a paired kit, so there is nothing to count. | Pair a kit; Tiles fill in once a paired kit sends data. Go to Device Hub takes you there. | The dashboard |
| — on one tile | That tile failed to load. | Click Refresh. | The dashboard |
| Page not found | The link may be old, or the item was removed. | Open the page again from the sidebar. | Find your way around |
| Report failed — try again | Something went wrong while building the file. | Click Run again. | Run a report |
| Some of the picked vehicles, drivers or groups are outside your access | A picked group is not one of yours. | Remove it and click Generate again. | Run a report |
| This report has expired — run it again | The file is older than 7 days. | Click Run again. | Run a report |
| This report is not available any more | The report type no longer exists on the server. If your role lost the report’s permission, you see a message about a missing permission instead. | Reload the page and pick another card. | Run a report |
| Timed out — try a shorter period | The run took more than 10 minutes. | Pick a shorter period, then generate again. | Run a report |
| Times shown in UTC until company time zone is set | Your company has no time zone yet, so “today” starts at midnight UTC. | Ask your Company Admin to set the time zone in Company profile. | The dashboard |
| Too many rows for PDF — try CSV | The PDF would have more than 5,000 rows. | Click Run again as CSV. | Run a report |
| Too many rows — try a shorter period or fewer vehicles | The CSV would have more than 500,000 rows. | Pick a shorter period or fewer vehicles. | Run a report |
| You already have 5 reports in the queue | Five of your runs are already waiting. | Wait until one finishes, then try again. | Run a report |
| You don’t have access to any reports | Your role can run none of these reports and can’t see safety events. If it can see safety events, only the Safety reports card shows. | Ask your Company Admin. | Run a report |
| You don’t have access to this page | Find your way around: The page needs a permission your role does not have. The message names your role, for example Your role (Dispatcher) can’t open this page. | Click Go to home, or ask your company admin for access. | Find your way around |
| You don’t have access to this page | The dashboard: Your role lacks Reports: view. | Click Go to home, or ask your Company Admin for access. | The dashboard |
| Your role can’t generate or download reports (on a disabled button) | Your role lacks Reports: export. | Ask your Company Admin. | Run a report |