Two-step verification
Quick path
Section titled “Quick path”- Click your initials and choose Security.
- Under Email code at every sign-in, click Enable, then Turn on.
- At your next sign-in, type the 6-digit code from your email.
- Lost a device? Click Sign out of all devices, then Sign out everywhere.
What it is and why
Section titled “What it is and why”Two-step verification adds a second check to signing in. After your password, Roudiy sends a 6-digit code to your work email, and you type it in. Someone who learns your password still cannot get in without your mailbox.
For example, a safety manager who sometimes signs in from a terminal office computer turns it on, so a password seen over a shoulder is not enough on its own.
The Security page also lets you end every session of your account at once, which is what you want after losing a phone or forgetting to sign out on a shared computer.
Before you start
Section titled “Before you start”- Sign in. Anyone can open Security; no special permission is needed.
- Make sure you can read the mailbox of your work email: codes go there.
The replay could not be loaded. The steps below still describe every action.
Step by step
Section titled “Step by step”-
Open Security.
Click your initials in the top-right corner and choose Security. You can also click Security (2FA) on My profile. The page is titled Security, with the line Your personal sign-in settings.
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Check the current state.
The Two-step verification card shows Email code at every sign-in and a badge: Enabled or Disabled. Accounts that must use it also show Required. Below it you read We send a 6-digit code to your email, Required for platform admins, optional for you. and A change applies from your next sign-in.
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Turn it on.
Click Enable. A dialog asks Turn on two-step verification? and explains From your next sign-in we’ll ask for a code sent to your email. Click Turn on. You see Two-step verification turned on.
You stay signed in now; the code is asked for from your next sign-in.
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Sign in with a code.
After your email and password, a page titled Check your email opens: We sent a 6-digit code to your email, shown partly hidden (for example
a•••n@acme.com), It expires in 10 minutes.- Type the code in Code, or paste it; a space in the middle, as in
246 810, is fine. It is checked as soon as the sixth digit is in. You can also click Verify. - No email? Didn’t get it? Check spam or wait for resend. Resend code unlocks after 60 seconds; until then it shows Resend code in with a countdown.
- Back to sign in returns to the sign-in page.
This page only works right after you enter your password. If you reload it, you go back to the sign-in page.
- Type the code in Code, or paste it; a space in the middle, as in
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Turn it off (optional).
Click Disable. The dialog asks Turn off two-step verification? and says Your next sign-in will need only your password. Click Turn off. You see Two-step verification turned off.
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Sign out of all devices.
In the sessions card, click Sign out of all devices. It Signs you out on every browser and device, this one included. The dialog asks Sign out of all devices? and warns Every session of your account ends, including this one. You’ll need to sign in again. Click Sign out everywhere, then sign in again.
What happens next
Section titled “What happens next”- Turning two-step verification on or off applies from your next sign-in.
- After Sign out everywhere, every browser and device signed in to your account must sign in again, including the one you used.
- A password reset also signs you out of all devices.
If something goes wrong
Section titled “If something goes wrong”| Message on screen | Why | What to do |
|---|---|---|
| Enter the 6-digit code. | You clicked Verify with fewer than 6 digits. | Type the whole code. |
| Invalid code. | The code does not match. The field is cleared. | Type the code again, or use the newest email if you asked for several codes. |
| Session expired, sign in again. | You waited too long on the code page. | Sign in again; a new code is sent. |
| Too many requests. Try again in a moment. | Too many codes asked for or tried in a short time. The message can show how long to wait. | Wait the time shown, then try again. |
| Can’t connect. Check your connection and try again. | Your device is offline or the connection dropped. | Check your internet connection. |
Questions
Section titled “Questions”Can I turn two-step verification off? Yes, for Fleet Dashboard users it is optional: click Disable, then Turn off. The page notes that it is required for platform admins.
Can I get the code by text message instead? No. The code is sent to the email you sign in with, so keep that mailbox secure.
I lost my phone. What should I do first? From any computer, open Security and use Sign out of all devices. If you think someone knows your password, also reset it.