Troubleshooting & FAQ

When something on screen does not go as expected, work through these steps in order. Most problems are solved by the first three.

1. Read the exact message. Roudiy shows a short message next to the field, in a banner or in place of the page. Note the words exactly as they appear; they are in English.
2. Find it in Error messages. Press Ctrl+F (Cmd+F on a Mac) and type a few words of the message. Each row says why it appears, what to do and which guide covers the task.
3. Check your role and groups. A missing button, menu item or page, or You don’t have access to this page, usually means your role lacks a permission or the item is outside your groups. See Roles and permissions.
4. Check that the device is online. Live video, snapshots, SD card video and device settings need the kit in the truck to be connected. Open Device Hub to see whether the kit is online, sleeping or offline.
5. Ask for help. For access and company settings, contact your Company Admin. If the problem stays, contact Roudiy support; when the message offers Copy details, include them.

Every guide also ends with If something goes wrong for that task, and the FAQ answers common questions.

Error messagesEvery message, why it appears and what to do.

FAQAnswers to common questions.

Roles and permissionsWho can see and do what.

How Roudiy worksKits, groups, trips, safety events and more.